Category: Rhetoric

Rhetoric is the art of persuading people with words

Tales from the Tech Support Crypt

This post is dedicated to everybody who’s ever worked in tech support. When a packet hits a pocket. http://thedailywtf.com/articles/Some_More_Tech_Support http://thedailywtf.com/articles/Support-Should-Never-Be-Necessary http://thedailywtf.com/articles/radio-wtf-presents-quantity-of-service http://thedailywtf.com/articles/Its-the-Only-Way-to-be-Sure http://thedailywtf.com/articles/Could-You-Explain-Programming-Please http://www.techtales.com/techroom.php     Got any more? Please put them in the comments. Read more →

When (not if) software requirements change

A young acquaintance asked me this question. How is it best to handle mid-project changes from clients? Are there times when a project is beyond the point of some kinds of changes? How is it best to resolve such issues? Every project experiences specification changes; it’s a normal occurrence and a part of the business of software. It’s important to… Read more →

Ethics: slippery subject because people have different stances.

Ethics is a slippery subject. Different people have different ethical stances, so if I were to say “that’s unethical” to you, you’d be likely to misunderstand me. One common ethical stance is utilitarianism. This stance purports to optimize collective welfare. I don’t know any NSA people, but it seems likely that they share a utilitarian approach to ethical decision making,… Read more →

Glance Networks — a good company!

I’m presently working at Glance Networks.   They’ve been around for well over a decade; they’ve never taken an investment from venture capital firms, and they provide screen sharing and co-browsing services. They make it possible for one person to help another person online with a minimum of fuss. This company stands out in the tech world because half my… Read more →

Using words like John McPhee

One of my favorite writers is John McPhee of Princeton, NJ. He’s written for The New Yorker since my memory of him began, and published many books with the Macmillan publishing company.  He’s the good reason I preach from a manuscript rather than extemporaneously: if a phrase is worth listening to, it’s worth constructing well. There are bad reasons, like my poor memory… Read more →